Richmond County Hospice
Since 1985 they have cared for families in North Carolina. We rebuilt just the website those families arrive on.
Who they are
Richmond County Hospice, Inc. has cared for its neighbors since 1985. It is the leading nonprofit, community-based hospice across Anson, Moore, Scotland, Montgomery and Richmond counties, and the only nonprofit hospice based in Richmond County.
Those figures belong to them, not to us. They describe the care this organization gives: a five-star rating from the Centers for Medicare and Medicaid Services, full CHAP accreditation, and 96% of patients' caregivers rating the service nine out of ten or higher. A website does not move numbers like those. It decides whether the people who need them ever find out.
The work runs wider than most people picture when they hear hospice. Care in the home, an inpatient center at Hospice Haven with private rooms, a second location as Anson Community Hospice, bereavement support open to the whole community, volunteer and career programs, memorial gardens, and the fundraising that keeps a nonprofit running.
What we built
They already had a website. This one was rebuilt around a harder question: how one site serves five very different people arriving for five very different reasons.
Five arrivals, one front door
A family looking for care, a discharge planner making a referral, someone who has just lost a parent, a donor, and somebody applying for a job all land on the same home page. Each one needs a different first click, and each one has to find it immediately.
A referral that takes minutes
Making a referral sits in the top-level navigation rather than buried under About. When a hospital social worker has a family waiting, the path from landing on the site to submitting the referral has to be short and obvious.
Grief support anyone can reach
Bereavement care here is open to the whole community, not only to families they have served. That is unusual and easy to miss, so it has its own place in the navigation instead of sitting inside a services list.
The proof a nonprofit runs on
Accreditations, the CMS rating, the board of directors, four team pages with real names and faces, the nonprofit report and the newsletters. Donors and referrers check these before they commit, and a nonprofit that cannot show them is at a disadvantage.
Almost nobody visits a hospice website casually. They arrive because something has happened, often at an hour when there is nobody to ask. The whole build is pointed at that moment: say plainly what is offered, make the next step obvious, and get out of the way.
“Currently working with them to create a new website for our non profit. Awesome experience, website is perfect. Will be live soon!”
Written during the build, before launch